SHIPPING and RETURNS

 

【Shipping】

  • $12 standard shipping Australia-wide for orders under $120
  • FREE SHIPPING for orders over $120 (Australia-wide).
  • FREE SHIPPING for orders over $150 (New Zeland wide)
  • We generally ship within 1-3 business days (except MADE TO ORDER).
  • MADE TO ORDER items require 2-7 days to be shipped.
  • Products can be picked up in Chadstone.
  • For pickup or inquiries about customized workshop, please contact us on WeChat at [meetjane1] to schedule an appointment.

 【邮寄】

  • 全澳满$120包邮/送货
  • 不满$120运费$12
  • 现货会在1-3天内发货,定制款需2-7天发货
  • 送人礼品请预留足够的时间,确保准时收到货物
  • 产品可在Chadstone自提
  • 自提时间或咨询定制课程请加微信预约:meetjane1

    【Returns and exchanges】

    • We are a small business and due to the handmade nature of our products, we do not offer a refund or exchange for a change of mind on orders.
    • Please be careful in placing your order. If for any reason you may need to return your order due to a fault, please let us know immediately.
    • 我们是一家小型工作室,所有产品都是手工制作,所以不提供因主观原因(如改变心意)导致的退款或换货服务。
    • 所有手工物品可能会有少许线头或色差,不因此退款或换货。
    • 请您在下单时仔细确认。如果因为产品本身存在问题需要退货,请立即联系我们。

     【About packaging】

    Our regular customers are familiar with the fact that our packaging is 100% plastic-free.

    Unlike layers of extravagant wrapping, we prioritize the inherent quality of our products, including materials like wire, hardware, lining, and accessories.

    Maintaining plastic-free packaging is challenging for two main reasons.

    Firstly, cost control is a factor, as plastic bags/boxes are light and inexpensive compared to paper bags/boxes, which might cost 1.5 times more, and cloth bags, which could be 2-3 times more expensive.

    Secondly, protecting goods during transportation without plastic can be tricky. For instance, during recent heavy rain in New South Wales, I was concerned about our paper packaging getting wet.

    Fortunately, we use 100% biodegradable courier bags, which are pricier but, in our opinion, a worthwhile investment.

    Presently, our packaging consists mainly of paper bags, paper tape, hemp rope, paper logo stickers, cloth bags, and jute shopping bags. While it may appear somewhat 'basic,' 'ordinary,' or 'unattractive,' we are doing our utmost to avoid plastic products and lessen the burden on the planet.

    We hope our small efforts can inspire more people ❤️♻️.

    【关于包装】

    熟悉我们的老客人们都知道

    我们家的包装是100%plastic free(无塑料)的

    比起一层又一层华丽的包装

    我们更注重产品本身的质感(线材、五金、内衬、配件)

    坚持无塑料包装其实很难

    一个是成本的控制

    塑料袋子/盒子又轻又便宜

    纸袋/纸盒的价格可能是1.5倍

    布袋的价格也许是2-3倍

    另一个是保护货品在运输过程中不被损坏。

    比如前阵子新州暴雨,我就一直很担心这些纸包装会不会被淋湿。

    但好在我们有准备100%可降解的快递袋子,虽然价格贵一些,但是我们认为是值得投入的。

    现在我们的包装基本上都是纸袋、纸胶带、麻绳、纸logo贴纸、布袋子、黄麻购物袋。

    虽然看起来有些许的‘简陋’、‘普通’、‘不吸引人’,但是我们尽自己最大的努力不使用塑料制品,减少地球的负担。

    希望我们的一点点小努力可以影响到更多的人❤️♻️

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